Lawmakers say they've received complaints that waits have spiked, with people being forced to wait in line for more than an hour - and sometimes three hours - to handle routine tasks.
BATON ROUGE, La. (AP) - The Office of Motor Vehicles says it's working to shrink wait times for people renewing their driver's licenses and registering their vehicles.
Lawmakers say they've received complaints that waits have spiked, with people being forced to wait in line for more than an hour - and sometimes three hours - to handle routine tasks.
Col. Mike Edmonson oversees the Office of Motor Vehicles as head of the Department of Public Safety. He told the Legislature's joint budget committee Friday that he was enacting changes to speed up visits to OMV locations around Louisiana.
Edmonson cited "express lanes" set up at larger OMV offices, the expansion of a privatization effort that allows people to renew their licenses elsewhere and improvements to the OMV website so people can do more business online.