ICF International, the company charged with managing the state’s Road Home program, must close 116,000 total cases, complete more than 2,300 second disbursement and 500 elevation second disbursements by the end of June or face penalties of more than $1 million, according to newly agreed upon performance standards announced by the state this morning.
"As we push for greater compassion and customer service in the Road Home, we must also stay focused on the ultimate goal of getting rebuilding dollars in the hands of homeowners and landlords," said Paul Rainwater, who serves dually as the executive director of the Louisiana Recovery Authority and the Office of Community Development. "The performance measures require that ICF accelerate its pace in three critical areas of the homeowner program - closings, elevation awards and second disbursements."