Business News

BBB yanks used car dealer’s accreditation

Consumer complaint leads organization to take action against Premier Asset Management.

The Better Business Bureau of Acadiana has revoked the accreditation of Premier Asset Management, a used car dealer at 3609 Cameron St. in Lafayette. The company's accreditation was revoked for violations of the BBB Accreditation Agreement.

According to BBB and Louisiana secretary of state records, Dwane OQuain owns Premier Asset Management.

The complaint stemmed from a consumer paying the business $1,000 to hold a van and remove it from the sales website pending a mechanical inspection. After it was discovered the van had mechanical problems, the consumer discovered the online listing for the van was never removed and the business refused to reimburse the deposit (the consumer was willing to pay a re-listing fee had it been necessary).

The BBB says accredited businesses must maintain high standards for fair and honest business practices and accreditation may be revoked if they fail to comply. BBB Standards for Trust are a comprehensive set of best practices for how businesses should treat the public in a fair and honest manner.

BBB’s board of directors revoked the BBB Accreditation of Premier Asset Management on June 15 due to the unanswered complaint. The business had 30 days to appeal the revocation, but elected not to do so.

Read the customer complaint here.

BBB of Acadiana services the parishes of Acadia, Evangeline, Iberia, Lafayette, St. Martin, St. Landry and Vermilion.